HALUBRA Systems provides digital software products, software licenses, subscriptions, downloadable software and related SaaS services. This Refund Policy explains how refund requests are handled for our digital products.
1. Digital Products
Our products are delivered digitally through license keys, customer accounts, downloads, activation systems or online access. Because digital products can be accessed immediately after purchase, refunds are reviewed according to the conditions below.
2. Eligible Refund Situations
A refund may be considered if:
- The product was purchased accidentally and has not been activated, downloaded or used.
- The customer was charged incorrectly or duplicate payment was made.
- The purchased product cannot be delivered due to a technical issue on our side.
- A critical technical problem prevents normal use and our support team cannot resolve it within a reasonable time.
3. Non-Refundable Situations
Refunds may not be available if:
- The license key has been activated and the software has been used successfully.
- The product has been downloaded and delivered as described.
- The refund request is based on misuse, unsupported environments or violation of our Terms of Service.
- The subscription period or license period has already been consumed.
4. Subscriptions
Subscription services may be cancelled to prevent future renewals. Cancellation does not automatically create a refund for a period that has already started, unless required by applicable law or approved by HALUBRA Systems after review.
5. How to Request a Refund
To request a refund, contact us at info@halubra.com and include your order number, email address, product name and reason for the request.
6. Review Time
Refund requests are normally reviewed within 3–7 business days. If the payment was processed through a third-party payment provider, the final settlement time may depend on the payment provider and the customer’s bank.
7. Contact
For refund questions, please contact:
HALUBRA Systems
Email: info@halubra.com
Website: https://halubra.com